What's your refund policy?

We can't wait for you to dig into this workshop! We are confident you'll walk away with valuable branding assets and strategies. Since you'll get access to my best branding tips and secrets immediately, no refunds will be issued.

How long will it take me to finish this workshop?

Theoretically, you could whip through all the workshop videos in one day! However, we encourage you to take your time experimenting in your brand lab and we estimate that your style guide will come together within 4-6 weeks, depending on your pace.

How much prior design knowledge do I need to have?

You'll need to know your way around either Adobe Illustrator or Canva. While no formal design knowledge is needed, you'll want to feel confident in your creativity. If you're the type of person who doesn't know pink from coral, this might not be the right course for you!

How do I log in?

To log into the course, head over to https://nicoleyangdesign.thinkific.com/users/sign_in and enter the username (your email address) and the password you created at checkout.

Can't remember what password you used? Click the "Forgot Password" link on the sign in page. If you still have trouble getting in, please email us at lab@nicoleyangdesign.com.

I can't access the workshop! What do I do?

If you are having trouble logging in, please review the "How do I log in?" section above.

If you are still having trouble, please email us a lab@nicoleyangdesign.com.

I have a question about the material.

If you have a question about the material, chances are someone else may have the same question! Feel free to ask those questions in the Discussion section of your workshop dashboard so everyone can see it. We'll be in there answering your questions about how to make design decisions, navigate the course content, and more!

Have a question specific to your purchase? Email us at lab@nicoleyangdesign.com.

How long will I be able to access the workshop material?

You'll have lifetime access to your workshop material! Style guides are living documents, so you'll always have access to guidance on how to keep your brand formulas fresh and connected to your audience.

How do I get my free design review?

If you purchased The Balanced Brand Lab Kit before January 7, you're eligible to receive a FREE design review with Nicole! Complete your lab kit before February 28 and we'll send you instructions on how to book your call!

When can I schedule my free design review?

Your free design review can be scheduled for any Wednesday in March or April 2019. You'll receive a scheduling link to book your free design review upon completion of your lab kit (must be completed by February 28, 2019).

How do I report a broken link/tech issue/etc?

Uh-oh! If you're experiencing any kind of technical difficulties, please email us at lab@nicoleyangdesign.com so we can get this fixed for you as soon as possible!




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